Privacy Policy

Effective Date: August 2025
Studio Name: Flexcore Pilates Studio
Location: San Diego, California

1. Introduction

Flex Core Pilates LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data when you interact with our website, services, and studio, in compliance with applicable California laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

2. Information We Collect

We may collect several types of information to provide you with a safe, personalized, and effective experience at our studio.

i. Personal Information

When you book classes, sign up for our newsletter, create an account, or contact us directly, we may collect personal information such as your full name, email address, phone number, address, emergency contact information and, if applicable, your mailing address. 

If you make a purchase or book a class online, we also collect payment details, including credit or debit card information and billing address (processed via third-party platforms).

ii. Website and Device Information

As you interact with our website, we automatically gather certain technical information to help us understand and improve user experience. This may include your IP address, browser type and version, device and operating system, date and time of your visit, the specific pages you viewed, how long you spent on each page, and how you arrived at our site (such as through a referral link or search engine). Refer to the “Cookies and Tracking Technologies” section below for additional information.

iii. Health and Wellness Information 

To support your well-being and tailor our services to your needs, we may collect health-related information you voluntarily provide. This can include details about any injuries, pre-existing medical conditions, physical limitations, sensitivity to heat or equipment, or other relevant factors. We may also request emergency medical information and ask you to acknowledge the physical nature of our services by signing waivers or intake forms. This information is collected solely to ensure your safety and comfort and is handled with the utmost confidentiality.

Note: We are not a covered entity under HIPAA. However, we treat your health-related information as sensitive and confidential, used solely to ensure your safety and personalize services. 

3. Use of Information

We use the information we collect to:

  • Schedule and manage class bookings

  • Communicate with you about your class bookings or studio updates

  • Respond to inquiries or customer service requests submitted through our contact forms

  • Ensure safety and customize sessions

  • Process payments securely

  • Send newsletters or marketing communications regarding promotions or future events (if you opt in)

  • Improve our services and website experience

  • Comply with legal and regulatory requirements

4. Data Sharing and Third Parties

We do not sell your personal information. We may share data with trusted service providers who help us operate our business, such as:

  • Payment processors to process transactions (Stripe)

  • Scheduling software for appointment booking (Mariana Tek)

  • Service providers that help us operate our business, subject to confidentiality agreements (e.g., Marketing platforms)

These third parties are contractually obligated to protect your data and only use it for specified purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You may opt in or out via our cookie banner and manage preferences in your browser settings. However, please note that limiting cookies may affect how some features work. We only collect information your settings permit, and you remain in control of what is shared.

6. Security

We implement reasonable security measures to protect your data, including encryption, access controls, and secure servers. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Your California Privacy Rights (CCPA/CPRA) 

As a California resident, you have the right to:

  • Know what personal information we collect and why

  • Access your personal information 

  • Delete your personal information 

  • Correct inaccurate information

  • Limit the use of sensitive personal information (e.g., health or payment data)

  • Opt out of receiving marketing emails by following the unsubscribe instructions included in each message. To discontinue SMS communications, reply with “STOP” to any text message received from our studio.

To exercise your rights, email us at: contact@flexcorepilatesstudio.com. To protect your privacy, we may verify your identity before processing your request. 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies. 

9. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect information from children under 13. If we become aware that we have collected such data, we will delete it promptly. 

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the effective date. Your continued use of our services after changes constitutes your acceptance. We recommend checking this page occasionally to stay informed about any updates to our policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Flexcore Pilates
5628 La Jolla Blvd, Suite A
San Diego, CA 92037
contact@flexcorepilatesstudio.com
www.flexcorepilatesstudio.com

By using our services, you consent to the terms of this Privacy Policy. If booking or creating an account online, you will be required to acknowledge your agreement during the sign-up process.