Terms and Conditions 

Last Updated: August 2025

Welcome to Flex Core Pilates LLC ("Studio", "we", "us", or "our"). By accessing or using our studio facilities, classes, website, or services (collectively, the “Services”), you agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully.

1. Eligibility

You must be at least 18 years of age or have permission of a parent or legal guardian to use our Services. We reserve the right to refuse service to anyone for any reason, at any time.

2. Health and Medical Disclaimer

By participating in our classes or using our services, you confirm that:

  • You have consulted a medical professional regarding your ability to safely engage in physical exercise.

  • You understand Pilates involves physical exertion and carries a risk of injury.

  • You accept full responsibility for your health and well-being during participation.

You agree to inform the instructor of any pre-existing conditions or injuries before each class.

Note: We are not a licensed healthcare provider and do not offer medical advice. Any health-related content is for informational purposes only.

3. Bookings and Cancellations

  • All classes must be booked in advance through our online booking system or app. Full payment is required at the time of booking to secure your spot in class. All transactions are processed by third-party platforms; by purchasing, you acknowledge and accept their terms.

  • A 12-hour cancellation policy applies. Cancellations made less than 12 hours before class time may result in a loss of the session or a cancellation fee.

    • Class Package Holders
      Cancellations must be made at least 12 hours prior to the scheduled class. Failure to cancel or attend results in the forfeiture of one class credit.

    • Unlimited Membership Holders

      Cancellations within 12 hours of class will incur a non-refundable late cancellation fee of $15. Failure to attend a reserved class without prior cancellation will result in a non-refundable no-show fee of $25.

  • We reserve the right to cancel or reschedule classes due to instructor availability, low enrollment, or other unforeseen circumstances.

4. Class Waitlists

If you are placed on a waitlist and a spot opens up 4 or more hours before the scheduled class, you will be automatically enrolled in the class. It is your responsibility to monitor your waitlist status and cancel your enrollment according to our cancellation policy if you are no longer able to attend.

If a spot becomes available less than 4 hours before the class, you will not be automatically enrolled. Instead, you must manually add yourself to the class through your account. We follow this policy to ensure that clients who are added from the waitlist have sufficient time to plan for their attendance.

5. Payments and Refunds

  • All prices are in U.S. dollars and subject to applicable taxes.

  • Class packs, memberships, and class passes are non-transferable and non-refundable, except as required by California law.

  • Apparel may be exchanged for store credit only within 14 days of purchase, with receipt. Items must be unworn, unwashed, and have original tags.

  • Grip socks are final sale.

  • Expiration dates on class packages (2 months) and drop-in credits (1 month) are strictly enforced.

6. Studio Rules

  • We kindly ask that you arrive at least 15 minutes prior to your scheduled class to allow ample time for parking and settling in. We enforce a strict 5-minute late policy. Arrivals beyond this window will be marked as a no-show. This helps to ensure a smooth, uninterrupted experience for both the instructor and other clients already in session, as well as protect you from potential injuries. 

  • Mobile devices must be silenced during class.

  • Respectful behavior and cleanliness are expected at all times.

7. Personal Belongings

You acknowledge that Flexcore Pilates is not responsible for the loss, theft, or damage of any personal items brought into the studio. You assume full responsibility for the security of your belongings while on the premises.

8. Intellectual Property

All content featured on our website and within our studio—including text, graphics, logos, and class materials—is the exclusive property of Flex Core Pilates LLC and is protected under intellectual property laws. Use or reproduction without written permission is strictly prohibited. 

9. Limitation of Liability

To the fullest extent permitted by California law:

  • We are not liable for any injury, loss, or damage sustained while using our services.

  • You waive any claims against us arising from your use of the Services, including those involving negligence.

10. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these terms.

11. Modifications

We may update these Terms at any time. Changes will be posted on our website and take effect immediately. Continued use of our Services indicates your acceptance of the revised terms. We recommend checking this page occasionally to stay informed about any updates to our terms.

12. Governing Law

These Terms are governed by the laws of the State of California. All disputes shall be resolved in the courts of San Diego County, California.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Flexcore Pilates
5628 La Jolla Blvd, Suite A
San Diego, CA 92037
contact@flexcorepilatesstudio.com
www.flexcorepilatesstudio.com